Last updated: 8 November 2026
Belleza Detty December
A campaign and service of BELLEZA.WORLD LIMITED
Registration: RC 9291952
Registered office: 5, Stateline Street, Akure, Ondo State, Nigeria
Contact: support@bellezaworld.com · +234 703 011 1570
Effective date: 8 November 2026
Version: 2.3
AMENDED 8 NOVEMBER 2026 (v2.3) — prices are estimates. Section 7.3 now says plainly that item prices and basket totals shown in the app are estimates, and Section 7.4(b) that the Package Value is a guarantee of value, not of the items or quantities chosen: if prices go up, a Package holds fewer or different goods to the same value, and Belleza does not pay the difference. This follows Sections 6.2 and 6.6 of the Terms and Conditions (v1.6).
AMENDED 4 OCTOBER 2026 (v2.2) — now covers this year's packages. Sections 7.4, 7.5 and 9.5, introduced in version 2.1 for the 2027 Cycle, now also apply to Packages distributed in December 2026, following Section 6.8 of the Terms and Conditions. Sections 7.1 and 7.2 continue to apply only to a Member whose Package is not governed by Section 6.6 of the Terms.
AMENDED 4 OCTOBER 2026 (v2.1) — applies from the 2027 Cycle. Section 7 is amended to follow Section 6.6 of the Terms and Conditions: from the 2027 Cycle, a Package's final contents are settled at the prices that apply when Belleza buys the goods, every Slot is guaranteed goods whose total retail value is at least what was paid for it, and the final contents are published before distribution. A new Section 9.5 explains that, from the 2027 Cycle, a Package is checked against those published final contents. Version 2.2 extended these sections to the 2026 Cycle.
PLEASE READ CAREFULLY
This Delivery Policy explains how Packages are fulfilled — by either Pickup or Delivery — at the end of each Cycle. It forms part of, and should be read together with, our Terms and Conditions, Privacy Policy, and Refund Policy.
What changed in Version 2.0: delivery choices are now made per Slot (each Slot may have its own recipient and destination); providing delivery details no longer requires payment — delivery details are collected first for logistics planning, and Delivery Fees are announced and paid later, in the app, once routing is finalised; and Delivery is fulfilled to a designated motor park in the destination state for collection by the recipient.
Capitalised terms used but not defined here have the meanings given in the Terms and Conditions.
1.1 Belleza Detty December operates on a twelve-month installment cycle ending with fulfilment in December. Members who complete all twelve (12) Installments are entitled to receive their Package by one of two methods, chosen separately for each Slot they hold:
(a) Pickup — collection at a designated location announced by Belleza; or
(b) Delivery — transportation to a designated motor park in a destination state nominated by the Member, for collection there by the Member or their nominated recipient.
1.2 Fulfilment happens in two phases:
(a) Details phase — from on or about 1 August, Members provide their fulfilment choice and (for Delivery) the recipient and destination details for each Slot. No payment is requested at this phase. These details are collected early so Belleza can plan logistics and routing.
(b) Payment phase — once logistics planning is complete (on or about the end of September), Delivery Fees per destination state are announced through the Platform and by email, and Members with Delivery Slots pay their fee in the app. Pickup Slots never attract a fee.
1.3 Fulfilment occurs only after the Cycle is complete and the Member is in Good Standing, as defined in Section 9.7 of the Terms and Conditions.
1.4 Belleza plans procurement by reference to Members' Installment records. This Policy creates no entitlement to be served in any particular order; fulfilment remains subject to Sections 7 and 12 of the Terms and Conditions.
2.1 This Policy applies to all fulfilment activity occurring on or after the Effective date, including fulfilment for Cycles that began before the Effective date.
2.2 Members with Accounts existing as at the Effective date will be asked to re-accept this Policy (together with our Terms and Conditions, Privacy Policy, and Refund Policy) when they next use the Platform. Acceptance is recorded with timestamp, IP address, and version reference. Continued use of the Platform after notice of this Policy constitutes acceptance.
2.3 No reduction of accrued rights. Where the position under this Policy differs from the position that applied at the time a Member began their current Cycle, the more favourable position to the Member applies to that Cycle.
3.1 Details window. The window for entering fulfilment details opens on or about 1 August of each Cycle and closes on a date notified by Belleza, typically not later than 15 November of the same Cycle.
3.2 Per-Slot selection. Fulfilment is chosen per Slot. A Member holding multiple Slots may, for example, take one Slot as Pickup and have another delivered to a relative in a different state. Each Delivery Slot has its own recipient and destination details.
3.3 No payment at selection. Providing fulfilment details does not require any payment. Delivery Fees are announced and paid later, in the Payment phase (Section 6).
3.4 How to select. Selection is made through your Account on the Platform under the Delivery section.
3.5 Default method. Where a Member does not make a selection for a Slot by the close of the details window, the default fulfilment method for that Slot is Pickup at the nearest designated location.
3.7 Good Standing. Entering fulfilment details for a Slot that has none requires the Member to be in Good Standing (Terms 9.7) — that is, with no Installment outstanding as at the end of the preceding calendar month. Details already provided may be corrected or changed at any time, whatever the Member's standing, including switching a Slot already recorded between Delivery and Pickup.
3.6 Changing your selection. A Member may change a Slot's details any time before the close of the details window. After the window closes, changes may be requested but are subject to operational feasibility and may attract additional fees.
4.1 Locations. Pickup locations will be announced through the Platform and by email or SMS no later than fourteen (14) days before the start of the pickup window.
4.2 Pickup window. Each Pickup location operates within a stated date range (typically a continuous window in December). Members are responsible for collecting Packages within that window.
4.3 Identification at Pickup. When collecting, you must present:
(a) the Pickup confirmation (digital or printed) from your Account; and
(b) a valid form of identification matching the name on the Account (e.g. NIN slip, driver's licence, voter's card, international passport, or other Nigerian government-issued ID).
4.4 Pickup by a representative. If you cannot pickup in person, you may authorise a representative by sending an authorisation note to support@bellezaworld.com at least twenty-four (24) hours in advance, including the representative's full name and phone number. The representative must present their own ID and the authorisation reference at Pickup.
4.5 Multiple Slots. Pickup Slots belonging to the same Member are collected together in a single Pickup unless otherwise arranged. Slots the Member has designated for Delivery are fulfilled separately under Section 5.
4.6 Uncollected Packages. Packages not collected within the stated Pickup window are subject to the forfeiture provisions of the Terms and Conditions and the Refund Policy.
5.1 Coverage and method. Delivery is available to destinations within the Federal Republic of Nigeria. Delivery is fulfilled by transporting the Package to a designated motor park in the destination state, where it is collected by the Member or the Slot's nominated recipient. Belleza reserves the right to restrict Delivery to certain states or locations where logistics are not feasible.
5.2 Required delivery information (per Slot). When selecting Delivery for a Slot, you must provide:
(a) the recipient's name (the Account holder, or another person receiving that Slot's Package);
(b) street address (house number, street, area);
(c) city and state of destination;
(d) a nearby landmark (optional but recommended);
(e) a working phone number for the recipient, reachable on the delivery date.
5.3 Accuracy of information. You are responsible for the accuracy of the delivery information provided for each Slot. Belleza is not responsible for delivery failures or losses caused by inaccurate, incomplete, or outdated information.
5.4 Delivery window. Deliveries are dispatched and completed within a stated window in December. Specific dates, and the designated motor park for each destination, are notified through the Platform and by email or SMS approximately seven (7) to fourteen (14) days before dispatch.
5.5 Collection at the park. The recipient is responsible for collecting the Package at the designated motor park on the notified date. The recipient must present the collection reference from the Platform and a valid ID matching the recipient name on the Slot. Packages not collected at the park within seven (7) days of arrival will be moved to the nearest Belleza Pickup location, and the Member must collect there within the Pickup window.
5.6 Receipt by another person. Handover at the park to any person who presents the Slot's collection reference and confirms the recipient's details is treated as a valid delivery, unless the Member has stated otherwise in writing in advance.
6.1 Delivery attracts a separate fee per Slot, calculated by state of destination. Because routing depends on where all Members' Packages are going, fees are finalised after the details window has gathered destinations — this is why details are collected before fees are announced.
6.2 Fee announcement. Delivery Fees are announced through the Platform (in-app announcement) and by email once logistics planning is complete, on or about the end of September of the Cycle.
6.3 Payment. Once announced, Delivery Fees are paid in the app through Paystack. A single payment covers all of a Member's Delivery Slots. Pickup Slots attract no fee.
6.4 Unpaid Delivery Fees. A Delivery Slot whose fee remains unpaid by the payment cutoff notified by Belleza will be fulfilled as Pickup at the nearest designated location instead.
6.5 Delivery Fees are separate from and additional to the Contribution amount and Processing Fee.
6.6 Delivery Fees are non-refundable once dispatch has begun. See Section 7 of the Refund Policy for the full treatment of Delivery Fees.
6.8 Good Standing. A Delivery Fee may be paid only by a Member in Good Standing (Terms 9.7). Where arrears are not cleared before the notified cutoff, the Slot is fulfilled as Pickup under Section 6.4 rather than being held open.
6.7 We reserve the right to update Delivery Fees from year to year to reflect changes in logistics costs. The fee shown to you at the time of payment is the fee you pay.
7.1 Where Section 6.6 of the Terms does not apply. For a Member whose Package is not governed by Section 6.6 of the Terms and Conditions (see Section 6.8 of the Terms), each Package (one per Slot) contains the food and household provisions listed in the Package description in effect at the time the Cycle began, subject to Section 6.5 of the Terms and Conditions (Package modifications by Belleza).
7.2 In that case, where market conditions, supply disruption, or seasonal availability make a listed item unavailable or impractical, Belleza may substitute with items of equal or greater retail value. Material substitutions are notified in advance where reasonably possible.
7.3 Item prices, basket totals and planned quantities shown in Package listings are estimates only. They are not fixed prices and do not promise any particular item or quantity at delivery.
7.4 From the 2026 Cycle. Subject to Section 6.8 of the Terms and Conditions, a Package's contents are governed by Section 6.6 of the Terms and Conditions, in place of Sections 7.1 and 7.2:
(a) the items and quantities shown for a Package, or in a basket a Member has composed, are its planned contents, and its final contents are settled at the prices that apply when Belleza buys the goods;
(b) each Slot is guaranteed goods whose total Retail Value at that time is not less than the Contributions credited to that Slot for the Cycle, not counting the Processing Fee or any Delivery Fee (the Package Value). This guarantees the value of the goods, not the particular items or quantities chosen: if prices have gone up, the Package holds fewer or different goods to the same value, and Belleza does not pay the difference; and
(c) Belleza publishes the final contents of each Package on the Platform, and notifies Members, before distribution begins.
7.5 A Member who believes their Package falls short of its Package Value may raise it under Section 6.7 of the Terms and Conditions within fourteen (14) days of handover.
8.1 Risk of loss in a Package passes to the Member upon:
(a) handover at the designated motor park (to the Member, the Slot's nominated recipient, or any person presenting the collection reference under Section 5.6); or
(b) handover at the Pickup location (to the Member or an authorised representative).
8.2 Ownership of the goods passes to the Member at the same point.
8.3 Belleza is not responsible for loss, damage, or spoilage occurring after the point of handover.
9.1 Inspect before signing. Where reasonably possible, inspect the Package at the point of handover.
9.2 Report immediately. Report any visible damage, missing items, or wrong items to the courier or park agent (for Delivery) or the Pickup officer (for Pickup) at the point of handover, and also to support@bellezaworld.com within forty-eight (48) hours, with photographs where available.
9.3 Resolution. Where a report is verified, Belleza will at its option:
(a) replace the damaged or missing items;
(b) provide a credit toward the following Cycle; or
(c) refund the proportionate value of the affected items.
9.4 Late reports. Reports made after forty-eight (48) hours may be considered but are at Belleza's discretion, particularly where the nature of the goods (e.g. perishables) makes verification difficult.
9.5 What a Package is checked against (from the 2026 Cycle). Where Section 6.6 of the Terms and Conditions applies, whether an item is missing or wrong is judged against the final contents published under Section 7.4(c), not the planned contents shown when the Member joined. A Package that differs from its planned contents but matches its published final contents is not incorrect. A concern about the Package's total value, rather than a particular item, is raised under Section 7.5.
10.1 To confirm successful fulfilment, Members may be asked to upload a photograph of the received Package through the Platform ("Package Verification").
10.2 Verification photos help Belleza:
(a) confirm successful fulfilment;
(b) resolve disputes;
(c) maintain quality assurance records.
10.3 Use of verification photos is governed by our Privacy Policy (Section 15.4 of the Terms and Conditions and Section 4 of the Privacy Policy).
11.1 While we plan deliveries carefully, delays may occur due to events outside our reasonable control, including but not limited to weather, traffic, civil unrest, government action, courier failure, or supply disruption.
11.2 In the event of significant delays, Belleza will notify affected Members through the Platform and by email or SMS, and update the expected fulfilment window.
11.3 Where delays prevent fulfilment within the stated December window, the Force Majeure provisions of the Terms and Conditions (Section 24) and the Refund Policy (Section 5) apply.
12.1 Packages contain food and household provisions only. Belleza does not ship:
(a) restricted, prohibited, or dangerous goods;
(b) goods to locations where delivery is prohibited by law;
(c) goods outside Nigeria.
12.2 Belleza reserves the right to refuse Delivery to destinations that present a safety risk to couriers or that are inaccessible by reasonable means.
13.1 Delivery records, including verification photos, dispatch logs, and proof of delivery, are retained in accordance with our Privacy Policy and applicable Nigerian record-keeping law (typically a minimum of two (2) years for delivery records and seven (7) years for the underlying transaction records).
14.1 We may update this Delivery Policy from time to time. When we do, we will:
(a) post the updated Policy on the Platform with a new Effective date;
(b) notify Members through the Platform and by email or SMS where the changes are material;
(c) ask Members to re-accept the updated Policy when they next use the Platform, where the change is materially adverse to Members.
14.2 Changes to this Policy do not affect fulfilment arrangements already confirmed for a Cycle in progress, except where the change is required by law or events outside Belleza's reasonable control.
For any delivery question or issue:
BELLEZA.WORLD LIMITED
RC 9291952
5, Stateline Street, Akure, Ondo State, Nigeria
Delivery and support: support@bellezaworld.com
Privacy and records: privacy@bellezaworld.com
Legal notices: legal@bellezaworld.com
Phone: +234 703 011 1570
Website: https://bellezaworld.com
Document version: 2.0
Effective date: 27 July 2026
Last reviewed: 27 July 2026
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