Last updated: 8 November 2026
Belleza Detty December
A campaign and service of BELLEZA.WORLD LIMITED
Registration: RC 9291952
Registered office: 5, Stateline Street, Akure, Ondo State, Nigeria
Contact: support@bellezaworld.com · +234 703 011 1570
Effective date: 8 November 2026
Version: 1.5
AMENDED 8 NOVEMBER 2026 (v1.5). Section 1.2(a) is reworded: Belleza commits money to buying goods at market prices on Members' behalf. Nothing else in this Policy changes; it follows Sections 6.2 and 6.6 of the Terms and Conditions (v1.6).
AMENDED 4 OCTOBER 2026 (v1.4) — now covers this year's packages. The value of a pro-rated or substitute Package in Sections 3.2(b) and 5.1(a), introduced in version 1.3 for the 2027 Cycle, now applies wherever Section 6.6 of the Terms and Conditions applies, including to Packages distributed in December 2026 (see Section 6.8 of the Terms).
AMENDED 4 OCTOBER 2026 (v1.3) — applies from the 2027 Cycle. Sections 3.2(b) and 5.1(a) now state the value of a pro-rated or substitute Package in the terms of Section 6.6 of the Terms and Conditions: goods whose total retail value, at the time Belleza buys them, is not less than what was paid for the Slot. Version 1.4 extended these sections to the 2026 Cycle.
AMENDED 27 SEPTEMBER 2026 (v1.2) — Section 3.2 is amended: where a Member does not finish a Cycle, the Installments they paid are now carried into the following Cycle automatically (Terms and Conditions, Section 7.9), rather than rollover being one of several discretionary options. A pro-rated Package or store credit remain available, at Belleza's discretion, instead of the carry-over. Section 3.2(e) confirms that a Frozen Account keeps every right under this Section.
AMENDED 8 AUGUST 2026 (v1.1) — Section 7.1 (Delivery Fees) has been corrected to align with Delivery Policy v2.0: Delivery Fees are announced after the fulfilment-details window and paid in the app, not at the time of Delivery selection. This corrects an inconsistency in the previous text; it does not introduce a new charge or change any amount payable.
PLEASE READ CAREFULLY
This Refund Policy explains when and how refunds may be issued for Contributions made through the Belleza Detty December platform. It forms part of, and should be read together with, our Terms and Conditions, Privacy Policy, and Delivery Policy.
Capitalised terms used but not defined here have the meanings given in the Terms and Conditions.
Belleza Detty December is an advance retail purchase service, not a savings scheme. Contributions are payments toward a defined future delivery of goods. As a result, our refund position is more restrictive than for everyday retail purchases. Where this Policy and the Terms and Conditions conflict, the Terms and Conditions prevail.
1.1 Contributions, the Processing Fee (7.5%), and Delivery Fees are generally non-refundable, except as expressly stated in this Policy or as required by applicable Nigerian law.
1.2 This Policy is designed to balance:
(a) Belleza's need to commit money to buying goods at market prices on Members' behalf, and to cover procurement costs already committed; and
(b) your rights as a consumer under the Federal Competition and Consumer Protection Act 2018, the Consumer Protection Framework of the FCCPC, and other applicable Nigerian law.
1.3 Nothing in this Policy excludes or limits any statutory right that cannot be excluded or limited under Nigerian law.
2.1 This Policy applies to all Contributions and refund-related events occurring on or after the Effective date, and to any refund request made on or after the Effective date in respect of Contributions made before the Effective date.
2.2 Members with Accounts existing as at the Effective date will be required to re-accept this Policy (together with our Terms and Conditions and Privacy Policy) on their next sign-in. Acceptance will be recorded with timestamp, IP address, and version reference.
2.3 No reduction of accrued rights. Where the position under this Policy differs from the position that applied at the time of an earlier Contribution, the more favourable position to the Member applies to that earlier Contribution.
(a) A Member who cancels within this window may request a refund of Contributions paid.
(b) The refund will be calculated as follows:
(c) Example: a Member who paid 2 Installments of ₦5,000 each (₦10,000 total + ₦750 Processing Fee = ₦10,750 charged) and cancels in month 2 would receive: ₦10,000 − 15% = ₦8,500. The ₦750 Processing Fee is not refunded.
(a) Contributions are non-refundable.
(b) Installments paid are not lost. Where a Member does not finish a Cycle, the Installments they paid are carried into the following Cycle automatically under Section 7.9 of the Terms and Conditions: same Plan, same basket, and the carried Installments count as the first Installments of the new Cycle.
(c) Instead of that carry-over, Belleza may, at its sole discretion and at the Member's request, offer one of the following:
(d) Belleza is under no obligation to offer either alternative in Section 3.2(c), and any such offer does not create an obligation to do so again in similar future circumstances.
(e) A Frozen Account (Terms 7.8) does not lose any right under this Section. A Member whose Account is Frozen may request cancellation on exactly the same terms as any other Member.
To request cancellation, send a written request to support@bellezaworld.com from the email address associated with your Account (or, if no email is on file, from a verifiable channel) including:
(a) your full name and registered phone number;
(b) the reason for cancellation (optional, but helpful);
(c) the bank account or original payment method for the refund.
4.1 If Belleza cancels the Service, materially reduces the scope of a Cycle, or is unable to fulfil a Package due to events within its reasonable control, the affected Member is entitled to a full refund of Contributions paid for the affected Cycle, including the Processing Fee.
4.2 We will notify affected Members through the Platform and via SMS or email, and refund within thirty (30) business days of the cancellation announcement.
5.1 Where fulfilment is prevented by events outside Belleza's reasonable control (including but not limited to natural disasters, government action, civil unrest, supply chain disruption, currency restrictions, or pandemic), Belleza will use reasonable efforts to:
(a) provide a substitute Package of equivalent value (where Section 6.6 of the Terms and Conditions applies, of a Retail Value not less than the Package Value under Section 6.6(c) of the Terms and Conditions); or
(b) extend fulfilment into a later period; or
(c) where neither is feasible, refund Contributions less unavoidable costs already incurred (such as goods already purchased that cannot be returned to suppliers).
5.2 Belleza will inform affected Members in writing of the chosen approach as soon as reasonably practicable.
6.1 Where a Contribution payment fails, is reversed, charged back, or successfully disputed through Paystack or the issuing bank:
(a) the corresponding Installment will not be credited, or will be reversed; and
(b) no refund is owed by Belleza, because no money was retained.
6.2 If you believe a payment was charged twice, or charged but not credited to your Account, contact support@bellezaworld.com with your Paystack reference within thirty (30) days of the transaction. We will reconcile against Paystack records and, where confirmed, credit the Installment or refund the duplicate within ten (10) business days.
6.3 Fraudulent or unauthorised chargebacks: where a Member initiates a chargeback for a Contribution they validly authorised, Belleza may suspend the Account, claim back chargeback fees from the Member, and report the activity to Paystack and where appropriate to law enforcement.
7.1 Delivery Fees are paid separately from Contributions and are calculated per Slot, by state of destination. No payment is required when Delivery details are provided. Fees are announced through the Platform once logistics planning is complete (on or about the end of September of the Cycle) and are paid in the app through Paystack at that point. A Delivery Slot whose fee remains unpaid by the notified cutoff is fulfilled as Pickup instead. See Section 6 of the Delivery Policy.
7.2 Delivery Fees are non-refundable once dispatch has begun (i.e. the Package has been handed to a courier or loaded for delivery).
7.3 Where Delivery is attempted but cannot be completed due to a Belleza-side failure (e.g. courier error, wrong Package delivered), Belleza will arrange redelivery at no additional cost to the Member.
7.5 Where a Member was unable to pay a Delivery Fee because they were not in Good Standing (Terms 9.7), no fee was charged and so none is refundable. The Slot is fulfilled as Pickup under Section 6.4 of the Delivery Policy.
7.4 Where Delivery is attempted but cannot be completed due to a Member-side failure (e.g. incorrect address, absent recipient, wrong phone number), the original Delivery Fee is not refundable, and any redelivery attempt may attract an additional fee.
8.1 Where a Member ceases making Contributions before completing all twelve (12) Installments for a Cycle, the provisions of Section 12 (Forfeiture) of the Terms and Conditions apply.
8.2 Where a Package is not collected (Pickup) or successfully delivered (Delivery) within the stated fulfilment window, the Package may be forfeited in accordance with the Terms and Conditions. Before treating any Package as forfeited, Belleza will use reasonable efforts to contact the Member at least two (2) times.
8.3 A Freeze is not a forfeiture. An Account placed on hold under Terms 7.8 retains every Contribution made, and the Member's entitlement under Section 3 of this Policy is unchanged.
9.1 Method. Approved refunds are processed via the original payment method through Paystack. Where the original method is unavailable (for example, a closed bank account or expired card), refunds may be issued by bank transfer to an account in the Member's name on provision of acceptable proof.
9.2 Timing. Approved refunds are processed within thirty (30) business days of approval. Once initiated, the time it takes for funds to appear in your account depends on Paystack and your bank, and is typically a further 1–5 business days.
9.3 Currency. All refunds are paid in Nigerian Naira (₦).
9.4 Confirmation. You will receive confirmation of the refund through the Platform and via email (where on file).
10.1 If you disagree with a refund decision, you may escalate by writing to support@bellezaworld.com within thirty (30) days of the decision, with the reason for your disagreement and any supporting evidence.
10.2 Escalated refund disputes are reviewed by Belleza management and resolved within twenty-one (21) business days of receipt.
10.3 If the dispute remains unresolved, the Dispute Resolution provisions of the Terms and Conditions (Section 25) apply, including good-faith resolution, mediation, and, where necessary, court proceedings.
10.4 You may also lodge a complaint with the Federal Competition and Consumer Protection Commission (FCCPC):
Website: https://fccpc.gov.ng
Email: contact@fccpc.gov.ng
11.1 Refund requests, decisions, communications, and payments are recorded and retained in accordance with our Privacy Policy and applicable Nigerian record-keeping law (typically a minimum of seven (7) years for transaction records).
11.2 You may request a copy of records relating to your refund by contacting privacy@bellezaworld.com.
12.1 We may update this Refund Policy from time to time. When we do, we will:
(a) post the updated Policy on the Platform with a new Effective date;
(b) notify Members through the Platform and via SMS or email where the changes are material;
(c) require fresh acceptance before further Contributions where the change is materially adverse to Members.
12.2 Changes to this Policy do not affect refund rights that have already accrued in respect of Contributions made before the change.
For any refund question or request:
BELLEZA.WORLD LIMITED
RC 9291952
5, Stateline Street, Akure, Ondo State, Nigeria
Refund and support: support@bellezaworld.com
Privacy and records: privacy@bellezaworld.com
Legal notices: legal@bellezaworld.com
Phone: +234 703 011 1570
Website: https://bellezaworld.com
Document version: 1.0
Effective date: 20 May 2026
Last reviewed: 20 May 2026
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